Shipping Policy
What is the delivery time?
The delivery time consists of two phases:
-
Processing time
Within 1-3 business days after placing the order, it will be checked, approved, and packed. Subsequently, the package will be prepared for transport. -
Delivery time
New Zealand: 5-10 business days
The shipment is handled by NZ Post.
All shipping times exclude possible customs delays. During busy periods such as Christmas, Black Friday, and New Year, deliveries may take longer.
What does shipping cost?
We offer free premium shipping. This includes insurance in case of theft, loss, or damage to the package.
Where is my package?
After shipment, the customer will receive an email with a tracking number.
The order can be tracked via the tracking page on our website. To do this, click on “track your order” in the main menu on our website.
For logistical reasons, the order may be sent in multiple partial shipments.
My tracking number doesn’t work
It can take up to 5 business days for tracking information to be updated. If the tracking still shows no information after a few days, you can contact customer service.
Privacy Policy
This Privacy Policy describes how VaylenForce (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit the Site or make a purchase on the Site.
Collecting Personal Information
When you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to all information that can uniquely identify an individual (including the information below) as “Personal Information.” See the list below for more information on which personal information we collect and why.
Device Information
Examples of collected personal information: browser version, IP address, time zone, cookie information, which sites or products you view, search terms, and how you interact with the site.
Purpose of collection: to accurately load the site for you and to perform analytics on site usage to optimize our site.
Source of collection: automatically collected when you visit our site using cookies, log files, web beacons, tags, or pixels.
Disclosure for business purposes: shared with our processor Shopify.
Order Information
Examples of collected personal information: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).
Purpose of collection: to deliver products or services to you.