Currently, we only offer shipping to New Zealand, but we are working on expanding to more countries.

We are pleased to inform you that we offer free shipping on all orders, regardless of the amount. Whether you order a single item or multiple items, you won’t pay any shipping fees.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order by clicking the button in the shipping confirmation email or by entering your track & trace number on the following page: [ADD TRACKING PAGE]

Our processing time is 1–2 business days. Once your package has been shipped, you can expect a delivery time of 5 to 10 business days. We do our best to get your order to you as quickly as possible so you can enjoy your new fashion items soon!

You can return your items within 30 days of receiving them. To ensure a smooth return process, we recommend reading our return policy, which can be found in the footer of our website. When you would like to request a return, simply send us an email. Our team is ready to assist you and guide you through the return process.

Please contact our customer service as soon as possible with your order number and photos of the damaged item. We will, of course, provide an appropriate solution.

You can exchange items by returning them according to our return procedure and placing a new order for the desired item. To initiate this process, please email us at support@vaylenforce.com

If you wish to cancel or change your order, please contact our customer service as soon as possible. We can only make changes as long as the order has not yet been processed.

Enter your discount code in the designated field during the checkout process. The discount will automatically be applied to your total amount.

We accept various payment methods, including [ADD YOUR SHOP’S PAYMENT METHODS]. You can view the available options during the checkout process.

Yes, we offer gift cards. Please send an email to support@vaylenforce.com for more information.

Refer to our size chart on the product page to find the right size for your body type. If you’re unsure, feel free to contact us for advice.

You can subscribe to our newsletter by entering your email address in the subscription field at the bottom of the page. You’ll receive updates about new products and exclusive offers

We take your privacy seriously. Please read our privacy policy to understand how and why we collect, use, and protect your personal information.